Contact us
Have a question? We’ve got the answer. Whether you have a question about your bill or need to report an outage, we’re here to help! Just use one of the convenient methods below to get in touch with us.
Online Chat – Chat with a live customer support professional now
| Telephone – You can call us directly at 1-866-876-3278 for assistance. Our customer support center is available 365 days a year (366 on leap year!) - check here for current call center stats | ||||||
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Email – If you couldn’t reach us via online chat or telephone support, you can submit an email support request to customersupport@ygnition.com
Submitting a Payment
Please send all payments to
Ygnition Networks
PO Box 650074
Dallas, TX, 75265-0074
Be sure to include your account number with the payment so that we can apply the payment to your account.
You can also pay online with a credit card.
Paying in Person / Returning Equipment
You may return equipment to us, as well as make a payment in person at our offices in Houston, TX, Dallas, TX or Phoenix, AZ (Phoenix accepts cash or check only).
Please do not mail payments to these addresses.
Houston
15603 W. Hardy Rd., Suite 300
Houston, TX, 77060
Hours: Monday - Friday 8:00 am to 4:30
Closed 12:00 pm to 1:00 pm
Google map
Dallas
1517 W. North Carrier Parkway #124
Grand Prairie, TX, 75050
Phone: 817-764-6816
Hours: Monday - Friday 8:00 am to 4:30 pm
Closed 1:00 pm to 2:00 pm
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Phoenix
943 S. 48th St., #110
Tempe, AZ, 85281
Hours: Monday - Friday 7:00 am to 12:00 pm
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Mailing Address
For all other correspondence, please use the following address:
Ygnition Networks
565 Andover Park West, Suite 201
Seattle, WA, 98188
